ShiPPING & DELIVERY

  • SHIPPING AND DELIVERY TIME

    Orders for the Netherland must be placed by 23:59 CET to receive these next day. Orders for the rest of Europe must be placed before 22:30 CET to reach cut off, otherwise orders placed after this time are Day -1 when calculating expected delivery date. Orders for the rest of the world must be placed before 18:00 CET to reach cut off, otherwise orders placed after this time are Day -1 when calculating expected delivery date. Delivery times are based on orders placed between Monday – Friday, and are in working days. So an order placed on Friday (Day zero) to Austria for example will have an expected delivery day of Tuesday or Wednesday the following week. Orders placed on Saturday AND Sunday before cut offs will be treated as day Zero when calculating expected delivery dates.

  • INTERNATIONAL SHIPPING

    Meroda Cosmetics currently accept orders shipping to the following Countries/Regions:

    Country Expected Delivery time in WORKING DAYS
    Order date is Day Zero
    Austria 2-3 days
    Belgium Next Day
    Bulgaria 6-8 days
    Croatia 6-8 days
    Czech Republic 3-4 days
    Denmark 3-4 days
    Estonia 6-8 days
    Finland 6-8 days
    France 2-3 days
    Germany
    (Cartons Signed For)    		 1-2 days
    Germany (Letterbox) 1-2 days
    Greece 7-10 days
    Hong Kong 6-9 days
    Hungary 4-5 days
    India 6-9 days
    International EU not on list Country specific
    International NON-EU not on list Country specific
    Ireland 5-6 days
    Israel 9-13 days
    Italy 3-4 days
    Latvia 5-7 days
    Lithuania 6-8 days
    Luxembourg 3-4 days
    Netherlands Next Day
    Netherlands (Letterbox) Next Day
    Norway 2-4 days
    Poland 2-3 days
    Portugal 3-4 days
    Romania 5-8 days
    Slovakia 3-6 days
    Slovenia 5-7 days
    Spain 2-4 days
    Sweden 3-4 days
    Switzerland 3-4 days
    UK 2-5 days
    USA 6-10 days
    At this time, Meroda Cosmetics does NOT accept orders shipping to the following Countries/Regions: Russia, Ukraine

  • BUSINESS DAYS AND HOLIDAYS

    Packages do not ship from our fulfilment center on the following holidays:

    25th/26th of December 1st & 2nd of January

  • TRACKING ORDERS

    When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link. If you haven't received an email, please make sure to check your SPAM. You can also contact Meroda Cosmetics Customer Service to track your order via support@merodacosmetics.com

  • I HAVE NOT RECEIVED MY ORDER, BUT TRACKING SUGGESTS I HAVE. WHAT DO I DO?

    It is important for you to raise this with us IMMEDIATELY. For us to successfully investigate with our distribution centre/our shipping partners and replace items we must do this within 7 days of receipt. Please follow the normal returns process, completing the returns form, but be mindful you have7 days to notify us.

  • HOW DO I QUALIFY FOR FREE SHIPPING?

    We provide free shipping for orders above 60 euros.

  • WHAT ELSE DO I NEED TO KNOW ABOUT THE SHIPMENT OF MY ORDER?

    We cannot guarantee delivery times; these are indicative and for information only.