ShiPPING & DELIVERY
SHIPPING AND DELIVERY TIME
Orders for the Netherland must be placed by 23:59 CET to receive these next day. Orders for the rest of Europe must be placed before 22:30 CET to reach cut off, otherwise orders placed after this time are Day -1 when calculating expected delivery date. Orders for the rest of the world must be placed before 18:00 CET to reach cut off, otherwise orders placed after this time are Day -1 when calculating expected delivery date. Delivery times are based on orders placed between Monday – Friday, and are in working days. So an order placed on Friday (Day zero) to Austria for example will have an expected delivery day of Tuesday or Wednesday the following week. Orders placed on Saturday AND Sunday before cut offs will be treated as day Zero when calculating expected delivery dates.
Meroda Cosmetics currently accept orders shipping to the following Countries/Regions:
Country Expected Delivery time in WORKING DAYS
Order date is Day Zero
Austria 2-3 days Belgium Next Day Bulgaria 6-8 days Croatia 6-8 days Czech Republic 3-4 days Denmark 3-4 days Estonia 6-8 days Finland 6-8 days France 2-3 days Germany
(Cartons Signed For)
1-2 days Germany (Letterbox) 1-2 days Greece 7-10 days Hong Kong 6-9 days Hungary 4-5 days India 6-9 days International EU not on list Country specific International NON-EU not on list Country specific Ireland 5-6 days Israel 9-13 days Italy 3-4 days Latvia 5-7 days Lithuania 6-8 days Luxembourg 3-4 days Netherlands Next Day Netherlands (Letterbox) Next Day Norway 2-4 days Poland 2-3 days Portugal 3-4 days Romania 5-8 days Slovakia 3-6 days Slovenia 5-7 days Spain 2-4 days Sweden 3-4 days Switzerland 3-4 days UK 2-5 days USA 6-10 days At this time, Meroda Cosmetics does NOT accept orders shipping to the following Countries/Regions: Russia, Ukraine
BUSINESS DAYS AND HOLIDAYS
Packages do not ship from our fulfilment center on the following holidays:
25th/26th of December 1st & 2nd of January
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link. If you haven't received an email, please make sure to check your SPAM. You can also contact Meroda Cosmetics Customer Service to track your order via email@example.com
I HAVE NOT RECEIVED MY ORDER, BUT TRACKING SUGGESTS I HAVE. WHAT DO I DO?
It is important for you to raise this with us IMMEDIATELY. For us to successfully investigate with our distribution centre/our shipping partners and replace items we must do this within 7 days of receipt. Please follow the normal returns process, completing the returns form, but be mindful you have7 days to notify us.
HOW DO I QUALIFY FOR FREE SHIPPING?
We provide free shipping for orders above 60 euros.
WHAT ELSE DO I NEED TO KNOW ABOUT THE SHIPMENT OF MY ORDER?
We cannot guarantee delivery times; these are indicative and for information only.