It is important for you to raise this with us IMMEDIATELY. For us to successfully investigate with our distribution centre/our shipping partners and replace items we must do this within 7 days of receipt. We photograph each order prior to closing the carton, so time is really important to check these images and begin the investigation. Please follow the normal returns process, completing the returns form, but be mindful you have 7 days to notify us, including pictures of any damage.

If you received a defective or incorrect item. Please take photographs of the product, highlighting the incorrect item/damage and send this tosupport@merodacosmetics.comwith your order details. Then use the returns form to send back your faulty item.

If you received a FREE gift with your purchase, you must include it with your return shipment in order to be refunded the full amount paid.

Returned items must be returned as soon as possible, but no later than 30 days of receipt. After this period we cannot accept returns.All returned items must be unused, unopened, and in original plastic packaging (except Universal Line products).In order to successfully accept and process your return. You must download, print, and complete the returns form stating the reasons for return. Put the return form in the box and clearly mark 'Return shipment' on the outside of the package.We are not responsible for the shipping cost of returning the items.Please ensure that all returned items are returned in their original postage packaging, or if that is not available, then make sure the products are properly packaged so that they are not damaged during shipping.Please ensure all return packages are shipped with a trackable, insured service. We cannot accept responsibility for items damaged or lost in transit.Once returned, reviewed and accepted, you will be entitled to a full refund, which does not include return shipping costs.

1. Please download, print, and complete the returns form. Complete this form in FULL. Otherwise your return cannot be processed.
   
2. Make sure that the return is well-packed and meets all the conditions below:

A. Put the return form in the box and clearly mark 'Return shipment' on the outside of the package.

B. All returned products must be returned unused, unopened and complete in their original packaging. Provide the product with good packaging so that it cannot be damaged in the mail.

C. Use an insured tracking service to ensure that the package arrives safely at us.

D. Send a follow-up email with the tracking code to support@merodacosmetics.com

3. Send the package to the following address:
Returns Department
TRL Fulfilment
Vierlinghstraat 8
3316EL Dordrecht
Netherlands

Meroda Cosmetics is not responsible for the cost of returning a product. Meroda Cosmetics is not responsible for damaged or lost packages.

Click here to download the Returns Form