GENERAL QUESTIONS

  • DO YOU SELL YOUR PRODUCTS IN PHYSICAL STORES?

    Currently, Meroda Cosmetics products are available on our Meroda websites, bol.com & Apotek Hjärtat in Sweden.

  • IS IT POSSIBLE TO CANCEL AN ORDER?

    After placing an order, it is not possible to cancel anymore. Of course you have 30 days to return the product if unused.

  • WHERE IS MY ORDER?

    We get it, you want your products as soon as you can get them! Once your order has been shipped, we'll send out a shipping confirmation email including your tracking number.

  • NO CONFIRMATION EMAIL RECEIVED?

    Please check your spam box, if you still did not receive it, please contact support@merodacosmetics.eu

  • HOW CAN I UNSUBSCRIBE FROM YOUR MARKETING EMAILS?

    To stop receiving emails from Meroda Cosmetics, please click "unsubscribe" at the bottom of the emails you receive.

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We currently accept all major credit/debit card and PayPal. For more information, see our Payment Page for payment details that relate to your country.

  • WE WOULD LOVE TO STOCK YOUR PRODUCTS, HOW CAN WE WORK TOGETHER?

    Thanks a lot for your interest in our brand! Please send your collaboration inquiry to orders@merodacosmetics.com

PRODUCT QUESTIONS

  • WHERE CAN I GET SAMPLES?

    We currently do not offer free samples. However, due to immense feedback from our community, we hope to do so in the future! In the meantime, why not explore our mini's now available, or try our travel kit with all of our mini sizes available as a starter set?

  • WHAT IS THE SHELF LIFE?

    All products have a minimum of 12 months shelf life, but all contain the expiry dates, up to 3 years, for the product on the outer box. Once opened though, use the product within 12 months.

  • IS IT NECESSARY TO USE A DAY CREAM WITH THE FOUNDATION?

    It’s not necessary, but we do advise that you put primer on before applying the foundation. Primer will help create an even canvas for the foundation.

  • WHAT IS THE COVERAGE OF THE CHANGING FOUNDATION? LOW, MEDIUM, HIGH?

    The Changing Foundation has light to medium coverage. It’s intended to give a natural and dewy look to the skin.

  • DOES THE CHANGING FOUNDATION COVER PIGMENTATION SPOTS/FRECKLES?

    Yes, the Changing Foundation does cover freckles! But it can't cover the pigment spots very well. For more coverage, check out our concealer.

  • IS THE FOUNDATION SUITABLE FOR WRINKLE LINES?

    Absolutely! The changing foundation has a moisturizing and caring effect and ensures you look radiant and fresh!

  • CAN YOU ALSO USE THE FOUNDATION JUST ON A PART OF THE FACE?

    You can definitely use the foundation on parts of your face to tone down any redness or blemishes you might have.

  • HOW DO YOU APPLY THE FOUNDATION? BY HAND OR A BRUSH?

    For best results, the foundation is ideal to apply with a brush. It ensures that the pigment granules penetrate deeper into the skin and so you prevent a white haze.

  • IS THE CHANGING FOUNDATION HEAT RESISTANT?

    Yes, the Changing Foundation is heat resistant!

  • HOW MUCH CONTENT DOES 1 BOTTLE OF CHANGING FOUNDATION CONTAIN?

    The content of the Changing Foundation is 30 ML.

  • IS THE CHANGING FOUNDATION WATER-BASED OR SILICONE?

    The Changing Foundation has a silicone base. That allows it to be waterproof and you will not have to worry about sweating your makeup away!

  • IS THE FOUNDATION SUITABLE FOR PEOPLE WITH FELTIGO/ROSACEA?

    The Changing Foundation can safely be used by people who have vitiligo or rosacea. Please keep in mind the Changing Foundation provides a light and natural coverage.

  • DOES THE CHANGING FOUNDATION CONTAIN SPF?

    Yes, the Changing Foundation contains SPF 15!

  • IS THE FOUNDATION PARABEN AND SULPHATE FREE?

    Yes, it's paraben and sulfate free!

  • ARE ANY OF THE INGREDIENTS USED CONSIDERED AS PFAS?

    The Changing Foundation contains dimethicone which may contain PFAS.

  • DOES THE CHANGING FOUNDATION CONTAIN MINERALS?

    Yes, it contains minerals.

  • HOW CAN THE CHANGING FOUNDATION CHANGE COLOUR? HOW DOES IT WORK?

    Changing foundation is different to regular foundation, it uses special toner particles, the particles within the foundation mass is uncoloured. When applied, with the help of skin temperature, the particles release the toner inside, which blends with your skin colour, to reach the visual effect of colour.

  • DOES THE FOUNDATION GIVE A SHINE OR IS IT GREASY?

    We recommend applying a bit of setting powder on top for a long-lasting matte effect.

  • HOW TO PREVENT AN OILY FACE?

    We recommend applying a bit of setting powder on top for a long-lasting matte effect.

  • IS THE FOUNDATION SAFE TO USE FOR PREGNANT WOMEN?

    Yes, it is! Still have doubts, feel free to check with your doctor

  • IS THE CHANGING FOUNDATION GLUTEN FREE?

    Yes it is!

  • IS THE CHANGING FOUNDATION SAFE TO USE AFTER USING A TANNING BED OR TAN SPRAY?

    Yes, it's safe to use by people who tanned their skin via tanning spray or tanning bed. It is recommended to wait until the skin has returned to a stable state before using. We recommend waiting 3-5 days.

  • ARE YOUR PRODUCTS VEGAN?

    All of our products are Vegan - except for mascara that contains beeswax.

  • ARE YOUR PRODUCTS CRUELTY-FREE?

    Our testing methods have never been and never will be performed on animals of any species. We are proud of this fact and it is part of Meroda's ethos.

  • IS THE CHANGING FOUNDATION SUITABLE FOR SENSITIVE SKIN?

    The Changing Foundation can safely be used by people who have vitiligo or rosacea. However, everyone's skin reacts differently.

  • IS THE FOUNDATION/CONCEALER HEAT RESISTANT?

    Yes, they are heat resistant!

  • HOW DO I GET PRODUCTS THAT ARE OUT OF STOCK?

    We try our best to replenish stock as quickly as possible, however you can monitor the website regularly to check for updates on product availability

  • HOW DO I CLEAN THE BRUSH?

    1. Wet the bristles with lukewarm water.
    2. Place a drop of your cleanser of choice into the palm of your clean hand.
    3. Gently massage the tips of the bristles in your palm.
    4. Rinse the bristles thoroughly.
    5. Squeeze out the excess moisture with a clean towel."
    * How often should the brush be cleaned?
    Depending on how frequently you use it. For brushes used frequently with liquid formulas like foundation and concealer, you should clean them once a week.This brush should be laid flat in the air to dry after cleaning, or lay the brush head at a slant after washing, with bristles downward.
    If you clean the brush frequently, you should try to avoid the water or liquid going into the ferrule, this can make the bristles shed.